Política de frete
🚚 Shipping Policy – Shimmera
At Shimmera, we do everything possible to offer fast, reliable, and secure delivery to all destinations we serve.
- Shipping Zones
We deliver to most European countries and various international destinations. At checkout, you can select your destination country from the available list. - Processing Times
Orders are processed within 1 to 3 business days (excluding weekends and holidays). You will receive an email with a tracking number as soon as your order has been shipped. - Estimated Delivery Times
France (mainland): 3–6 business days
Europe: 5–10 business days
Rest of the world: 7–15 business days
Please note: delivery times are estimated and may vary depending on carrier delays, customs processing, or peak periods.
- Shipping Costs
Shipping may be free for certain destinations or orders above a minimum value, as indicated at checkout. Exact shipping costs are automatically calculated based on your delivery address. - Order Tracking
Once your order is shipped, you will receive an email containing your tracking link. You may check the status of your delivery at any time using this link. - Failed Delivery or Incorrect Address
Please ensure your shipping address is correct before completing your order. If a package is returned due to an incorrect or incomplete address, reshipping fees will apply.
If you do not receive your order within the estimated delivery window, please contact our customer support team:
📧 service@shimmera.com
- Taxes and Customs Duties
For international orders, customs duties, VAT, or local taxes may apply. These charges are the customer’s responsibility and are non-refundable by Shimmera. - Exceptional Delays
Shimmera cannot be held responsible for delays caused by:
Postal or carrier disruptions
Extreme weather conditions
High-volume shopping seasons (Christmas, Black Friday, etc.)
Our team will always do its best to assist you quickly and efficiently.